Lingu

Nobody should be resetting passwords at 3am.

Lingu reads the ticket, opens the account, takes the action, and closes the loop. Your team wakes up to a queue that already handled itself. Free for your first 50 tickets a month.

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No card, and the free tier stays free.

68%
of tier-1 tickets closed with nobody in the thread
A support lead leaning back from a desk mid-laugh in warm window light

This is a real ticket, start to finish.

A customer was billed twice in July. Nobody on the support team saw it, because there was nothing left to see by the time anyone logged in.

Marta K. · ticket #4821Billing
Read the ticketTwo charges for July, screenshot attached0.0s
Opened the Stripe accountTwo paid invoices, same period1.4s
Found the causeA retry fired after payment settled3.9s
Refunded $49.00Confirmed by Stripe, no approval needed6.2s
Wrote back and closed itPlain English, with what it did and why8.0s
People involvednone

The same ticket, two very different weeks.

A login failing because a 2FA enrolment never completed. It is the most common ticket most teams get, and the one that ages worst.

The way it goes now

Mon 09:04Ticket lands in the shared inbox.
Mon 09:07Auto-assigned to a Tier 1 agent.
Mon 11:30Escalated to engineering. Nobody owns it.
Tue 08:15Customer follows up. The tone has changed.
Thu 14:20Someone finally resets it by hand.
3 daysand four people in the thread

The way it goes with Lingu

0.0sTicket lands. Lingu picks it up.
4.1sReads the account, sees the enrolment never finished.
7.6sResets the 2FA state, sends a fresh recovery link.
11.0sCloses the ticket with a written summary.
Nobody was paged.
11 secand nobody in the thread

Four things a reply-drafter cannot do.

The gap between suggesting some text and actually changing the state of your systems.

It presses the button itself.

Most support AI writes a draft and waits for a person to approve it. That still costs you a human and an interruption. Lingu takes the action the ticket needs, then tells the customer what it did.

09:04:12Read ticket #4821, category billing
09:04:13Checked the subscription in Stripe
09:04:20Issued a refund of $49.00
09:04:20Closed with a summary. 8 seconds.

You decide how brave it is allowed to be.

Set the confidence floor per category. Refunds under fifty dollars can go through on their own. Anything touching cancellation or data deletion waits for a person, every time, by rule.

Password and 2FA resetsauto above 0.80
Refunds under $50auto above 0.90
Cancellationsalways a human
Data deletion requestsalways a human

When it hands off, it hands off the homework too.

Below your threshold it stops and escalates. Whoever picks it up gets a summary, the account records already pulled, and a proposed next step. Not a cold ticket and a shrug.

SummaryAPI returning 403 since a deploy at 06:40 UTC
PulledLast 40 requests, auth scope, plan tier
SuspectsScope read:orders dropped in release 2.14
ProposesReissue the key, then ask engineering to confirm

If your product talks to an API, so does Lingu.

Point it at the helpdesk you already run and it reads your tickets, your docs, and your product data. Connecting takes minutes, and it is a connection, not a migration.

StripeShopifyGitHubJiraSalesforceZendeskIntercomEmail
“It closed 60% of our tier-1 tickets in the first week. Refunds, resets, the boring stuff, without us touching anything.”
HS
Head of Support, design partner
Week one of the pilot, on a queue of roughly 2,400 tickets a month

Try it on real tickets, not a sandbox.

Run it in review mode until the audit log convinces you. Then let it act on its own.

Free
$0forever

For pointing it at your live queue without asking finance first.

  • 50 tickets a month
  • One integration
  • Full audit log
  • Manual review mode
Start free
Pro
$49a month

For teams who have read the log and want the queue to run itself.

  • Unlimited tickets
  • Every integration
  • Autonomous resolution
  • Custom escalation rules
  • API access
Get early access
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For volume, a procurement review, and a signed SLA.

  • Everything in Pro
  • SSO and SAML
  • Dedicated support and SLA
  • Custom integrations
Book a demo

Pricing may move while we are in early access. Whoever joins now keeps their rate.

Point it at your inbox tonight. Read the log tomorrow.

Fifty tickets a month, free, on your real queue. Watch what it does before you give it permission to do anything on its own.

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